Folder Lock FAQ Folder Lock's
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Folder Lock's frequently asked questions and
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For Windows - 9.15 MB - Version 7.3.0 - What's New?
 
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Folder Lock General Questions:
Q1. What is Folder Lock?

Folder Lock is a revolutionary concept in data security that allow you to lock, hide and password-protect your files, folders and drives, encrypt your files and folders and optionally backup your encrypted files to a secure online account, keeping your data synced at all times so that you won't have to worry about confidentiality of your data as well as data loss. Besides locking, encryption and secure backup, Folder Lock provides additional award-winning data protection features like Protect USB / CD, Lock Files, Make Wallets, Shred Files, and Clean History.

Q2. Why do I need to protect my files & folders?

With more than 515 million records breached since January 2011 in the Unites States alone, leaving your information and data open for public access is a dangerous game, even for the well-versed of users. Protecting your data and information from certain unwanted and prying eyes may become a dilemma if you end up with enough personal and private data on your computer or on your external storage devices. Folder Lock not only protects files from unauthorized users but also safeguards them from Viruses, Trojans, Worms, Spywares, Malwares, and from network computers and hackers who may try to steal your files when you connect to the Internet.

Q3. Why do I need to set a Master Password in Folder Lock?

A Master Password is a user-selected master password or pass-phrase that a user sets when he/she first installs Folder Lock. As a result, ALL administrative rights to the program will belong to the user with the Master Password. This password becomes the main password for the entire application, and can ONLY be set or changed by the user who first installs the application. This master password must be strong enough to resist any kind of potential hack attack (For e.g. brute force, dictionary attacks, etc).

Q4. I have forgotten my Master Password. How can I get it back?

If you ever forget your master password, you can still use the Serial Number that you have used to register Folder Lock as the master key. Important: Please note that this feature only works if you have kept the Master Key option enabled in Password Security settings. Folder Lock has been developed to provide the most comprehensive and robust defense against any data-theft threat. One of the key defense features the application provides is removing any backdoors to this protection, which includes maintain password lists. Unfortunately, if you have forgotten your password, and if you have not been able to set the use of the Master Key in Password Security settings,YOU WILL NOT BE ABLE TO PERFORM MAJOR APPLICATION FUNCTIONS, like LOCK FILES, UNINSTALLING APPLICATION AND SETTING CONTROLS FROM THE PROGRAM SECURITY OPTIONS IN SETTINGS! (depending on user settings) Please make sure that you remember your password at ALL times or keep it in a safe place.

Q5. Does Folder Lock work on all file systems (like FAT16, FAT32, and NTFS)?

Yes! Folder Lock has absolutely no compatibility issues whatsoever running on any type of file system including FAT16, FAT32 and NTFS.

Q6. Is Folder Lock compatible with my Operating System?

Folder Lock works flawlessly on all Next Technology Windows, i.e. Windows 7, Windows Vista, Windows XP, Windows 2003 Server and Windows 2008 Server along with their 32 and 64 bit variants.

Q7. Does Folder Lock conflict with other security applications like Anti-Viruses, Anti-Spyware, and Disk Utilities?

No. Folder Lock DOES NOT conflict with any existing security application. Folder Lock has been developed after extensive research of over 10+ years into industry trends and customer feedback. One of the greatest benefits of Folder Lock is its ability to work in sync with your existing system utilities and tools. You have complete freedom to use any utility of your choice along with Folder Lock.

Q8. Are there any backdoors in Folder Lock? What will happen if I use a sniffing or disk tool to either monitor or hack into my own files?

Folder Lock has been developed after extensive and rigorous testing into application behavior against any hack attempt. This testing and research has made Folder Lock most advanced data protection application in its category. There are no backdoors in Folder Lock whatsoever. But don't just take our word for it. Go ahead. Give it a whirl!

Q9. How do I tell if Folder Lock is installed on my computer?

Folder Lock is installed with the regular application shortcuts on your Windows Desktop, Windows Quick Launch, and Folder Lock icon in the System Tray. If you do not see Folder Lock icon in the System Tray, it may be hidden. Click the (<) arrow to display hidden icons. Important: Please remember that these icons and shortcuts may not be available if Folder Lock is operating in Stealth Mode. Please refer to the Program Security features in Settings for more information.

Q10. What do I do if the main Folder Lock program installation directory or the main program EXE gets deleted?

Getting back control of your program is as easy as 1-2-3! Simply run the main Folder Lock 'Setup' to install the application again. Choose the same program folder as used before and it will replace all the required files. Please note that deleting the program or uninstalling it DOESN'T delete your files and folders that you protected with Folder Lock. Please remember that if you are already registered, your existing registration would still work as before.

Q11. How do I uninstall Folder Lock?

Folder Lock can be uninstalled by going to Start Menu > Folder Lock 7 >Uninstall. Just click on Uninstall and the uninstall wizard will remove the program from your computer. Folder Lock can also be uninstalled by going to Start Menu > Control Panel > Programs and Features / Add/Remove Programs and selecting Folder Lock from the list of Recently Installed Programs. Simply select the program, and click the Remove button to remove the program from your computer. Folder Lock may also be uninstalled by clicking the Uninstall Program button. To navigate to the Uninstall Program button, run Folder Lock to go to the 'Settings' panel. From here, go to the 'General Settings' tab and click the 'Uninstall Button'. Folder Lock will be uninstalled as soon as you enter the Master Password. Important: You CANNOT uninstall the program directly without entering the password. This is done to protect the program from being uninstalled by other users. Do not try to delete the program manually. Use only this option to remove the program from your computer.

Q12. Will I need to uninstall Folder Lock 6 in order to make way for Folder Lock 7?

We understand that some users will also want to keep an older version of Folder Lock. Therefore, keeping this in mind, we have created Folder Lock 7 so it does not conflict with Folder Lock 6. Users who have been using version 6 may opt to keep it installed as Folder Lock 7 will not require you to uninstall Folder Lock 6. However, files created in Folder Lock 6, for example, *.flk files, will open in Folder Lock 7 once you install the new version as file associations change, but you can still open old files with Folder Lock 6 if you choose to open it through browse within the application.

Q13. I've locked / encrypted files using Folder Lock 6. How do I get them back?

If you have Encrypted your data with the older version Folder Lock 6, you can open these Lockers (*.flk files) with the new version. Please note that this version only allows you to encrypt and decrypt your old lockers, you cannot, however, change password for old Lockers(*.flk files) with the new version.

Q14. How do I check what version of Folder Lock I have?

You can check software version in the following way: Run Folder Lock to go to the 'Help & Support' tab on the top menu. Then go to 'About' to check the current Folder Lock version installed on your computer.

Q15. Can I install Folder Lock for multiple Windows user accounts on my own computer?

Absolutely! Once you have installed Folder Lock, you can logon to your computer with any user account and use Folder Lock to protect your data. Please note that an individual license for each user is still required.

Q16. How do I contact your company if I have further questions?

We invite and welcome all queries. Please note below the various ways in which you can get in touch with us: Our Support team is always there to assist you. Our aim is to help you as quickly and efficiently as possible through Email.

Q17. I have protected my data using the trial version. What will happen to my data after the evaluation period ends?

Don't worry! Even if your trial version ends, you will still have access to your data. You can also unprotect your data. However, once your trial period expires, you will NOT be able to add any more data for protection (i.e. you cannot create new Wallets or Lockers).

Q18. What security does Folder Lock offer for a PC or Server set for multi-user environment?

In a PC/Server set environment, Folder Lock maintains its military-strength data security features by providing users in this environment with the following security: Master Password belongs ONLY to the Administrator. Installation for all users. No access whatsoever to non-password or casual users. All administrative control and rights rest with the Master Password holder. All individual users maintain secure user-based settings irrespective of how many users exist on the network.

Encrypt Files Questions:
Q1. What is Encryption?

Encryption is the process of transforming information with use of an algorithm (called cipher) into an unreadable form. A key, also commonly called a password, is required to decrypt this information for use again. This method is used to achieve high level of confidentiality of data.

Q2. What is a Locker?

A Locker is an encrypted storage file created by Folder Lock in which you can store your important files.

Q3. Is there any limit to the number of files or folders I can protect in Lockers?

No. We understand the need to have a comprehensive defense for sensitive, confidential, and personal data. Therefore, the full version of Folder Lock neither bounds nor limits you from protecting any set number of files that can be protected.

Q4. How secure are my files that I protect in Lockers?

Folder Lock uses government-level 256-bit AES On-the-fly encryption to encrypt and protect your data. When you Encrypt your files, your data and information is encrypted even when it is either moved or copied to another computer or external storage device, and, therefore, it remains protected from end-to-end at all times.

Q5. Are these Lockers undeletable?

Yes. By default, Lockers are undeletable on the computer where Folder Lock is installed. However, you can delete Lockers from within the application. In 'Encrypt Files' there is a button called 'Edit Locker', click it and select 'Delete Locker' from the menu to delete the selected Locker. You will be asked for a confirmation of this action and a password (Locker password or Master password). Note: If you do not want to keep your Lockers undeletable, you can do so by going into the 'Security Settings > Password Security' and uncheck the option for it. You will require a Master Password if you disable Locker Delete Protection in Settings > Password Security.

Q6. Will my Locker remain delete-proof in Windows Safe Mode?

Absolutely! Your Lockers will remain protected and secure including delete-proof in Windows Safe Mode.

Q7. I have forgotten the password for my Locker. How can I get it back?

Please note that since we DO NOT store any passwords, your password CANNOT be retrieved. Please make sure that you REMEMBER YOUR LOCKER PASSWORD AT ALL TIMES!

Q8. I have forgotten the password for my Locker. Can I still delete it?

Yes. Even though your password CANNOT be retrieved, you can still use your Master Password to delete your Locker.

Q9. Can I create multiple Lockers with different passwords?

Absolutely! You can create as many Lockers as you want and set individual passwords for each Locker.

Q10. Can I create and Open a Locker from another computer on the network, network mapped drive or NAS devices?

Absolutely! You can Create and Open a Locker from anywhere on the network, network mapped drive, NAS drives, or shared folders.

Q11. Are encrypted files also protected from Viruses, Trojans, Worms, Spywares, etc?

Absolutely! Along with the encryption, your Lockers are locked and delete proof. There is no way these types of programs can harm your protected files.

Q12. I opened my Locker but there is no data inside. Where is my data?

The most common reason for this is that the Locker you are trying to view is not the same Locker in which you have encrypted your data. If this is the case, then please select the correct Locker from the list and click Open Locker. In case your Locker is not yet listed, then please search your computer for the Locker (either the flka or the flkb file). Once you have found your Locker, open it with Folder Lock after providing the correct password. In case you have further difficulties accessing your data, and you cannot find a suitable answer pertaining to your specific case, please get in touch with our technical support personnel.

Q13. I have forgotten my password for the Locker. How can I get my files back?

Folder Lock has been developed to provide the most comprehensive and robust defense against any data threat. One of the key defense features the application provides is removing any backdoors to this protection, which includes keeping passwords in a database. Unfortunately, if you have forgotten your password, then YOU WILL NOT BE ABLE TO RETRIEVE YOUR DATA BACK! Please make sure that you remember your password at ALL times or keep it in a safe place.

Q14. Will my Locker size increase automatically if I add more files into it?

Yes. The Locker size increases automatically when you add more files into it. A Locker's ability to resize depends upon the size you allocate for it. Initially, this size will be very little, regardless of whether you chose a very big size for your Locker. However, as you continue to add files into the Locker, its size will increase dynamically. The Locker size will increase even while the Locker is open. Since, the initial size that a Locker file takes up is very minimalistic; it is advisable that you allocate a large enough space for it at the time it is created. The following example will help explain this concept better: If you allocate a size of 2TB to your Locker when you create it, the initial size taken up by the Locker would be 4GB (and not 2 TB). However, the Locker will automatically increase on adding more data to it. Although it is advisable to allocate a bigger Locker size at the onset, the only reason you would prefer not to allocate a bigger Locker size is either if you do not want it to automatically resize to a very big size or if you are more concerned about utilizing the initial Locker size, which is always minimalistic.

Secure Backup Questions:
Q1. What is Secure Backup?

Secure Backup is an advanced online storage feature of Folder Lock that enables you to backup all your encrypted data in Lockers to your secure backup account. You can sign up for the Secure Backup account from within Folder Lock.

Q2. How can I backup my files to the online storage?

Secure Backup in Folder Lock is software based (SaaS). All communication between Folder Lock and our online servers is through secure 128-bit SSL connections. Simply run Folder Lock to go to the 'Secure Backup' tab; Login to your Secure Backup account and add your Locker(s) to add them to the queue for backup.

Q3. What is the difference between a Backup-able Locker and a Basic Locker?

When creating a Locker, you can select between two types of Lockers. Backup-able Locker and Basic Locker. Backup-able Lockers are actually FAT32 based encrypted virtual drives that can be added to Secure Backup. Please remember that Backup-able Lockers are of the FAT32 file system, and hence, a single file larger than 4 GB in size CANNOT be placed in the Locker. The maximum size of a Backup-able Locker is 2 TB. Basic Lockers, on the other hand, do not carry size-based restrictions as they are NTFS. However, Basic Lockers CANNOT be backed up using Folder Lock's Secure Backup service. The maximum size of a Basic Locker is 14 TB.

Q4. How is the Secure Backup by Folder Lock any better than other backup solutions like Mozy and Carbonite?

Folder Lock's Secure Backup solution is the most inexpensive and most secure online backup solution out there. We have a solid foundation in data protection with our secure government-level data encryption providing users across the globe with the best of breed protection for their digital assets. Folder Lock's Secure Backup provides robust data security and protection End-to-End. The service allows you to backup your encrypted Lockers without opening them which means double layer security. Your data is encrypted using Folder Lock's strong AES 256-bit encryption. Furthermore, this encrypted data not only travels through secure 128-bit SSL connections, but is also backed up on our secure servers with on-the-fly encryption as well, thus completing a holistic approach to 3 times the security and protection.

Q5. Do my files remain encrypted while Folder Lock uploads or downloads files?

Folder Lock's Secure Backup provides robust data security and protection End-to-End. The service allows you to backup your encrypted Lockers without opening them which means double-layer security. Your data is encrypted using Folder Lock's strong AES 256-bit encryption. Furthermore, this encrypted data not only travels through secure 128-bit SSL connections, but is also backed up on our secure servers with on-the-fly encryption as well, thus completing a holistic approach to 3 times the security and protection.

Q6. Do my files get backed up automatically when modified?

Absolutely! ALL your files are backed up in real-time. This means that you have the flexibility to keep working on your files, and any changes will be immediately lined up for secure backup.

Q7. How long will it take to secure backup my files?

It all depends on the speed of your Internet connection. In an ideal network environment over a typical DSL/Broadband home Internet connection, you could expect a backup of between 10 to 25 GBs per day approximately. However, in order to gain maximum mileage from your Internet connection, we recommend that you opt for nightly backups and keep your computer on during the nights, especially when Folder Lock gets through the initial backup. This is because your first backup may take a little while, but after that, Folder Lock uploads ONLY file changes or new files, so it will be extremely quick.

Q8. How do I know if my files are backed up?

You can open the Secure Backup tab in Folder Lock and see a green tick mark next to the Locker icon that has been successfully backed up.. Additionally, in the Secure Backup list, you can also view the name, path, and size of each listed Locker, the status for each listed Locker, the quota of your online storage used (in percentage), and the last backup/restore status for each Locker. When you add or change files on your computer, the status will be updated to show that new files are scheduled for backup.

Q9. How much data can I backup?

The amount of data you can backup is pertinent to the online quota you have purchased. You can backup as much as you wish. If you have reached your limit, it is advisable to upgrade your quota otherwise you won't be able to restore or sync new files. Lockers that are not backed up due to quota limitations will show up as 'Quota Reached! Not backed up.'

Q10. What happens if my computer shuts down?

No problem! Secure Backup will automatically continue where it left off during its backup the next time you're connected to the Internet. You will not need to manually resume any backups or run Folder Lock.

Q11. Can I add my portable Lockers that I have in my external drives to Secure Backup?

Absolutely! Folder Lock fully supports adding your Lockers from external storage devices.

Q12. How can I limit the bandwidth used by the backup and restore process?

It is easy to set bandwidth limits for your backup and restore processes. Simply run Folder Lock, then go to Settings > Preferences > Secure Backup. Once you are in the Secure Backup window, you can set the required bandwidth limits in KB/s. After you have set the limit, click 'OK' to confirm your settings.

Q13. Why the 4GB file size limit?

This limitation is not from Folder Lock. This is a windows limitation that limits a file-size to 4GB when stored on a drive formatted as FAT32.

Q14. I have forgotten my Secure Backup Account User ID. How do I get it back?

If you have forgotten your Backup Online User ID, simply run Folder Lock, go to the 'Backup Online' feature, and click on the 'Forgot Password' link on the screen. This will take you to your secure backup webpage, where you will be asked to enter your email address. Your email address should be the same email that you used to sign up for your Secure Backup account. Once you have entered the required information, click on 'Submit' and we will send you an email with your online User ID recovery details. To view your User ID, simply follow the instructions in your email.

Q15. I have forgotten my Secure Backup Account Password. How do I get it back?

If you have forgotten your Secure Backup Account Password, simply run Folder Lock, go to the 'Secure Backup' feature, and click on the 'Forgot Password' link on the screen. This will take you to your secure backup webpage, where you will be asked to enter your email address. Your email address should be the same email that you used to sign up for your Secure Backup account. Once you have entered the required information, click on 'Submit' and we will send you an email with your password recovery details. To change your secure backup account password, follow the instructions in your email.

Q16. How can I restore or sync my backup files?

There are three scenarios you may use to get your data back. Either you may want to restore all files within the Locker you already have in your computer. Or you may want to restore the complete Locker to a different computer. Or you may want two same Lockers on two different computers to sync between each other. Folder Lock offers you options to use all of these restore functions with ease. 1. If you want to restore all files to a Locker you already have on your computer, go to 'Secure Backup', select the 'Locker' in which you want to restore all files and then click the 'Restore & Sync' button and select 'Restore All Files.' 2. If you want to restore a complete Locker to a different computer, all you need to do is go to 'Secure Backup', select the 'Locker' you want to download (Note: Lockers with Question Mark) and then click the 'Restore & Locate' button and select 'Restore this Locker.' 3. If you want to sync a Locker between two PCs then go to 'Secure Backup', select the 'Locker' you want to sync and then click the 'Restore & Sync' button and select 'Sync Last Changes.' Note: There is a fourth case which will be taken care automatically in most cases. However, there is a slight possibility that the Locker you physically have doesn't show up in the list for Secure Backup and therefore such a locker can be attached to the physcical Locker by click the 'Locate this Locker' in the 'Restore & Locate' option.

Q17. What happens if I deleted a file from my Locker?

No problem. If you have your Locker added to Secure Backup, even if you accidentally deleted a file from this Locker, you can recover it through the standard restore methods.

Q18. How long do you continue to keep my restorable files that I deleted from my Locker?

Folder Lock will keep your data backed up online until you choose to remove them permanently from your secure backup account. You can permanently remove all physically deleted files from the backup account by simply choosing 'Delete from Backup > Remove deleted files from Locker's Backup.'

Q19. I would like to free up some space from my online quota. Can I delete the restorable files which are online as well to do this?

Absolutely! You can remove the restorable files (Lockers) from your secure backup account to do this. You can permanently remove all physically deleted files from the backup account by simply choosing 'Delete from Backup > Remove deleted files from Locker's Backup.'

Q20. How can I restore my Lockers to another computer if my computer dies?

Restoring your online Lockers to another computer is simple process. Simply run Folder Lock on the new machine, go to 'Secure Backup', and login with the same user name and password you used to sign up for your secure backup account. Once you sign into the Secure Backup feature from your new computer, your secure backup list will get populated to reflect all your online Lockers. Simply click on each Locker that you would wish to restore, select destination on your computer, enter the Locker password, and click the 'Restore & Locate' button and select 'Restore this Locker'. And that's it! Your online data will be restored to your new machine in no time.

Q21. I accidentally deleted some files from my Locker. How can I restore those files?

Restoring your files back to your computer is very simple with Folder Lock. Simply run Folder Lock and go to 'Secure Backup', select the Locker which you have accidentally deleted your files from and hit 'Restore & Sync' button and then choose 'Restore all Files'. The restore process will start and all your deleted files will be restored back to your Locker. * Your Locker Password is the same existing Locker Password.

Q22. I modified some files in my Locker. Will those be backed up immediately?

Absolutely! As soon as you have closed your Locker after editing your files, your modified data will be backed up automatically.

Secure Backup Subscription and Billing Questions:
Q1. How much do you charge per GB for an Online Storage account?

Folder Lock offers you hassle-free online backups of your Locker files. Along with state of the art security through SSL connections, the Secure Backup service in Folder Lock comes in various packages in order to cater to different backup needs. For special offers, promotions, and discounted offerings, please contact our sales team or go to our website. We will be happy to answer your questions.

Q2. Why is your service a bit expensive?

Although slightly on the middle-to-upper-middle scale, Folder Lock does a lot more than your regular backup service. We pay higher costs for our servers as they are guarded both physically and digitally from all sorts of threats. Due to the nature of backup Folder Lock provides, there is hundreds man hours of research and development involved in keeping confidentiality of your files intact during backup. An achievement we are proud of.

Q3. What happens after I sign up?

As soon as you sign up, you will receive a confirmation email detailing your storage quota, your log in details, as well as your subscription plan. Simply run Folder Lock and sign in to your Secure Backup account to start backing up your encrypted data.

Q4. How can I check or update my account profile on your site?

All your online information is available online. Simply go to our website and log into your secure backup account. Then go to My Account to view, modify, and/or delete your information.

Q5. How can I update my billing information i.e. my Credit Card information for recurring billing for your online storage service?

Your billing information, including your Credit Card information and subscription terms will be available online. Simply go to our website and log into your secure backup account.

Q6. I got an email today that my Credit Card has expired or is floored. Will you give me a grace period within which I can update my Credit Card?

We will send you an email stating the terms of your grace period for your selected subscription plan. Normally, we will provide you with a 15-day grace period during which you can update your Credit Card information. Additionally, an intimation email will also be sent to the email address in our records to inform you that the end-of-grace period nearing completion.

Q7. What happens if my grace period ends and I do not update my payment information?

Unfortunately, if you have not been able to update your Credit Card information within the stipulated grace period, we will remove your data from our online servers. All existing terms of services and our data management policy will apply at the time of such termination of services.

Q8. How can I cancel my Secure Backup account?

If you would like to cancel your subscription to the secure backup service, simply Log In to your account on our website and click on 'Cancel Subscription' at the bottom of your profile details. We will send you an email containing ways to confirm your identity as well as steps to cancel your subscription, as soon as you we receive your request. We will send you an email containing ways to confirm your identity as well as steps to cancel your subscription, as soon as you we receive your request. Once cancelled, you will not be billed and all your data on our secure servers will be automatically deleted permanenetly.

Protect USB / CD Questions:
Q1. Can I protect data in my portable devices, like my external drives and my USB drives?

Absolutely! With Folder Lock's Protect USB feature, you can protect all your sensitive data and personal information on portable devices, including USB drives, and any other external storage devices with government-level 256-bit encryption. You can now rest assured that your portable drives are protected and the bad guys will NOT be able to access your files, even if you happen to lose/misplace your USB drives.

Q2. Can I protect my data in CDs and DVDs?

Absolutely! With Folder Lock's Protect CD/DVD feature, you can protect all your sensitive data and personal information on CDs/DVDs. All your data is protected with military-grade 256-bit encryption, which protects your data from snooping eyes, even if you happen to lose your CDs/DVDs.

Q3. Can I send encrypted email attachments so that only the correct recipient can open it?

Absolutely! You can encrypt all your email attachments with Folder Lock's Encrypt Email feature. Encrypt Email also uses government-level encryption to not only secure your data with a password, but also compresses and converts it into a ZIP file for you to conveniently send across your confidential and personal email items to people you want to share it with. ONLY people with the right password can access your email attachments. Your email attachments are protected at all times, even if someone manages to break into your email.

Q4. How can I convert my Lockers into portable and standalone executables (exe)?

Simply go to the 'Protect USB/CD' feature in Folder Lock, and click on 'Protect USB' to either convert your Locker into a standalone executables (exe) file or copy your existing Locker on your selected destination with a Folder Lock portable.exe file to run it. You can use these standalone executables on any external storage device of your choice without installing Folder Lock on it. You can also use the 'Protect CDs/DVDs' option in the Protect USB/CD feature to create a standalone executable in your CDs/DVDs. Your data will first be encrypted, and then burned on a CD/DVD drive attached to your computer as a self-executable (exe) file. Note: More than 4 GBs of data will not be embedded in the portable exe, Folder Lock will create a portable locker executable with the Locker so that you can open the Locker of such sizes without using Folder Lock on another computer.

Q5. Can I open these portable Lockers that I keep in my USB drives anywhere with a correct password?

Absolutely! Simply attach your USB drives to a computer, and double-click on the portable Locker(s) to run the EXE file(s). The encrypted EXE files will run as a standalone executable application after you enter the correct password. Once a correct password is enetered, all data is made available. If you have complete administrative rights of the OS, the Locker will be mounted on the PC, however, if you have none, you will still be able to view all protected files.

Q6. Do I need to install Folder Lock on the computer where I move my portable drive to decrypt my files?

You do not need to have Folder Lock installed on a new computer.

Q7. Can I open my portable Lockers even on PCs where I do not have admin rights?

Please note that only Portable Lockers with the file system of FAT32 can be opened on a computer without administrative rights. In order to open NTFS Portable Lockers, the administrative credentials will be required. You will ONLY need admin rights if you wish to explore and have full control of the data in the portable Lockers.

Lock Files Questions:
Q1. What is Locking?

'Locking' in Folder Lock refers to the process of protecting your files, folders, drives, and even programs by putting a protective lock on them. With the 'Lock' feature in place, any file, folder, drive, or an EXE program file that you have 'Locked' will be instantly hidden and/or locked from access, even in Windows Safe Mode.

Q2. How can I lock my files, folders and drives?

Simply drag and drop or click the 'Add' button to add files, folders or drives you want to lock, hide and password-protect in 'Lock Files' and see them disappear.

Q3. How can I hide my files and folders?

Simply drag and drop or click the 'Add' button to add files, folders or drives you want to lock, hide and password-protect in 'Lock Files' and see them disappear.

Q4. Will my protected files remain protected if I boot my Windows in Safe Mode?

Absolutely! Folder Lock keeps ALL your data protected at all times. Whether you boot your computer in Safe Mode, or DOS mode, your encrypted files will remain protected and secure.

Q5. Are locked files also protected from Viruses, Trojans, Worms, Spywares, etc?

Absolutely! Folder Lock provides advanced End-to-End data protection for all your data and information. There is no way these types of programs can harm your protected files.

Q6. Can hidden files be found in Windows Search?

No. Whether you use the Lock or Encrypt feature, files cannot be found using the 'Search for files and folders' in Windows once they are protected, which means total privacy.

Shred Files Questions:
Q1. What is Shredding?

Shredding is a way to countermeasure Data Remanence (leftover or residual data after deletion). Towards this purpose, Folder Lock has the Shred Files feature, which permanently shreds your personal, confidential, and highly sensitive data from your computer.

Q2. How can I shred my files, folders and drives?

Folder Lock enables you to securely and permanently remove files, folders, and even empty hard disk spaces. Simply run Folder Lock to go to the Shred Files feature. Select and add your file(s), folder, or drive(s). Then select any one of the 'Shred Methods' to start the shredding process.

Q3. How safe is the Shred Files feature in Folder Lock?

Folder Lock provides shredding of files based on international best practices and government-level data remanence removal standards. To maximize protection of your sensitive data, the 'Shred Files' feature in Folder Lock is the best-of-breed countermeasure for eliminating left-over data. Caution: Original files shredded CANNOT be recovered.

Q4. Can I Shred empty hard drive space so that all my past deleted files in the drive remain unrecoverable as well?

Absolutely! Permanently deleting empty spaces is a simple process with Folder Lock. Simply go to the 'Shred Files' feature in Folder Lock, and select the 'Space Shredding' option from the top menu. Next, select your drive and the 'Shred Method' to begin shredding the empty spaces permanently. The 'Space Shredding' feature in Folder Lock permanently deletes the allocated free disk space by overwriting the reserved free space of files on your computer, increasing data protection by permanently removing all traces of your personal data.

Make Wallets Questions:
Q1. What is a Wallet in Folder Lock?

Folder Lock offers the 'Make Wallets' feature that enables you to create encrypted digital wallets to store all your personal and confidential information. With 'Make Wallets', you can save and store information on your Credit Cards, Social Security Cards, Banking, Health Cards, Membership Cards, and many more. With various categories to choose from, you can set passwords for each individual record, and view on-screen snapshots of category and card information. Make Wallets offers a convenient and a highly secure way to store and manage all your personal information.

Q2. How do I make wallets to save my personal information?

Simply run Folder Lock, and go to the 'Make Wallets' feature. Click on the 'Create' button to start the Wallet creation wizard. The wizard will ask for the Wallet Name, Wallet Destination, and the Wallet Password. Once you have entered all the required details, your Wallet will be created and opened for you to explore.

Q3. Is there only one category of cards that I can make using the Make Wallets feature?

'Make Wallets' offers various unique card categories for you to choose from.

Q4. What sort of encryption is used to store this information?

'Make Wallets' uses the same AES 256-bit government-level encryption protocols in Folder Lock for password protecting all your confidential and personal information.

Q5. What do I do if I have forgotten my Wallet password?

Please note that since we DO NOT store any passwords, your password CANNOT be retrieved. Please make sure that you REMEMBER YOUR WALLET PASSWORD AT ALL TIMES!

Q6. Are you going to have Make Wallets for the iPhone/iPod Touch/iPad /BlackBerry/Android any time soon?

Yes, soon. We have started work on these versions and we're hoping to release them either by the end of this year or starting next year. We will keep you updated by email and on our website. Please keep coming back for the latest update about our developments. We will keep you updated by email and on our website. Please keep visiting for the latest on this topic.

Clean History Questions:
Q1. How do I clean Windows history of my computer?

To clean all your computer activity history, simply run Folder Lock, go to the Clean History feature, select ALL items that you wish to erase traces of, and press 'Clean Now'.

Q2. What are the benefits of cleaning Windows history?

Clean History is a great evidence-cleaning program feature within Folder Lock. It enables you to securely remove all recent activities of your PC. Clean History, thus, maximizes your privacy, a breach of which can cause you much distress. You can select multiple Windows items containing your Windows activity footprint and remove them. Clean History removes traces of recent computer activities like Windows Temporary Files, Open/Save Directory, Clipboard Data, Media Player History, MS Paint History, WordPad History, Run History, Find & Search Computer History, Recent Documents History, and much more!

Q3. How do I automatically set the program to clean my Windows history when I exit?

Folder Lock allows you to automatically set default cleaning of your Windows history upon application exit. Simply run Folder Lock, and enable Perform History Clean On Application Exit from the 'General Settings' tab in the 'Settings' panel. This will assure you permaenetly peace of mind as you will know that files you have accessed from Folder Lock are cannot be found by others in recent document history or search history etc.

Q4. What Windows History elements are cleaned?

Clean History performs cleaning of various Windows elements spread into three major categories, including Windows, Windows Programs, and Start Menu. The 'Windows' category includes options to Clean Windows Temporary Files, Clean Open / Save Directory, and Clean Clipboard Data. The 'Windows Programs' category includes options to Clean Media Player History, Clean MS Paint History, and Clean WordPad History. The 'Start Menu' category includes options to Clean Run History, Clean Find Computer History, Clean Find Files and Folder History, and Clean Recent Documents History.

Folder Lock Settings Questions:
Q1. I don't want others to know that I use Folder Lock. How can I do that?

Folder Lock offers 'Stealth Mode', an advance privacy security option to let you operate and control the application. For maximum security, we suggest that you use the 'Stealth Mode' feature. To set 'Stealth Mode' parameters, simply run Folder Lock, go to the 'Settings' panel and select & enable the 'Activate Stealth Mode' option. You can then set YOURKEY for the hotkey combination. Further on, you can customize and set your 'Stealth Preferences' options. Once you're done setting your stealth preferences, simply click 'Apply' and 'OK' to confirm.

Q2. I activated the Stealth Mode feature in Folder Lock. How do I now run Folder Lock?

Once you activate the Stealth Mode feature, you can run Folder Lock with the combination of Hotkeys that you have set. This Hotkey combination is set at the time of enabling the Stealth Mode feature in Setting>Stealth Mode. You can set any combination using CTRL+ALT+SHIFT+YOUR KEY

Q3. My designated hotkey runs another program or doesn't run Folder Lock? How do I run Folder Lock now?

One of the most common reasons for this is a conflict between hotkeys set for other applications and the hotkey for Folder Lock. In such circumstances, to recover Folder Lock, you can either install Folder Lock again to recover your lost Start Menu and Desktop Folder Lock icons OR go to Start>Run and enter the path to the Folder Lock EXE (the default Folder Lock path is C:\Program Files\NewSoftware's\Folder Lock to execute Folder Lock. Once you have Folder Lock back, you can then set new variables for Stealth Mode. See Q1 on how to do this.

Q4. Can I set Folder Lock to exit automatically after a certain amount of time of mouse or keyboard inactivity?

Absolutely! You can set Folder Lock to automatically exit after a certain amount of time of mouse or keyboard inactivity by activating the 'Auto Protection' feature in the 'Settings' panel within Folder Lock. Once you have activated the 'Auto Protection' feature, simply customize and set actions to be performed in Auto Protection mode. Options to enable include setting idle time limit (in minutes) to trigger 'Auto Protection' action including having the program to either Exit Application, Log Off Windows, or Shutdown Windows.

Q5. Does Folder Lock require administrative rights to function?

No. Folder Lock only requires administrative rights at the time of installation. Once you have installed it, you can use it without administrative privileges.

Q6. Can the application taskbar be removed when running Folder Lock?

Yes. It is possible to remove the program from the Taskbar. To do this, simply run Folder Lock, and go to the 'General Settings' in the main 'Settings' panel. You can then deselect the 'Show In Taskbar' option. Note: You can deselect this option ONLY IF you have selected the 'Show in System Tray' option. You may choose to keep the recommended default setting of both 'Show in Taskbar' and 'Show in System Tray'.

Q7. Can the application be forced to sit in the System Tray?

Yes. It is possible to force the program to sit in the 'System Tray'. To do this, simply run Folder Lock, and go to the 'General Settings' in the main 'Settings' panel. Simply select the 'Show In System Tray' option.

Q8. What is a Master Password?

A Master Password is a user-selected master password or passphrase that a user sets when he/she first installs Folder Lock. As a result, ALL administrative rights to the program will belong to the user with the Master Password. This password becomes the main password for the entire application, and can ONLY be set or changed by the user who first installs the application. This master password must be strong enough to resist any kind of potential hack attack (For e.g. brute force, dictionary attacks, etc).

Q9. How do I improve the overall security of the program using security settings?

Each module within Folder Lock provides specific data protection options to guard against any and all possible data theft threats. For more in-depth data security requirements, you can dig deeper into Folder Lock's capabilities by setting the application up to extend its protective shield. The Program Security feature in Settings within Folder Lock includes Password Security (provides core Master Password settings and program security levels, including Ask Master Password for Lock Files only), Shred Settings (provides options to shred Locked & Hidden Files, Locker files, and Wallet files), Auto Protection (provides options to Exit Application, Log Off Windows, or Shutdown Windows on mouse/keyboard inactivity), Hack Security (provides options to view Incorrect Password Logs and Activate Incorrect Password Actions), and Stealth Mode (provides options to Activate Stealth Preferences to completely cloak the application). Important: Access to Program Security settings requires your Master Password. Please make sure that you REMEMBER YOUR MASTER PASSWORD AT ALL TIMES.

Q10. How can I change my Master Password?

You can change your Master Password by running Folder Lock and going to the 'Program Security' tab in the 'Settings' panel. You can then change your Master Password in 'Password Security'.

Q11. How do I find out whether someone is trying to hack into my passwords for different features within the program?

Folder Lock features enhanced security protocols in the form of Hack Security. To check if someone has tried to hack into your passwords, run Folder Lock, and go to the 'Settings' panel. You can then view the 'Incorrect Password Log' in the hack Security tab, which will display details on incorrect password attempts and the program features where the incorrect passwords were attempted.

Q12. Can Folder Lock block a malicious attempt of someone trying different passwords to access a certain feature?

Absolutely! With Folder Lock, you can restrict access to the program in the 'Hack Security' tab in 'Settings. Once you're inside the 'Hack Security' tab, you can then set security parameters for application behavior upon a certain number of incorrect password attempts. You can set the program to Exit Application, Log Off Windows, or Shutdown Windows.

Folder Lock Sales and Upgrade Questions:
Q1. Do you guys accept cash currency of my country?

We accept cash currency of many countries. If you wish to pay through this method, please email our Support department at mailbag@newsoftwares.net. Tell them the name of the product, your currency, the conversion rate of that currency and ask whether they will accept it.

Q2. Can I buy the program without first trying the evaluation version?

You could, but please don't. It is strongly recommended that you try the software first before purchasing. If you are happy with it, only then make your purchase and register the product.

Q3. How can I use this program after the trial period?

You will have to buy a license to use Folder Lock for an unlimited number of times.

Q4. What are the most convenient and the most recommended methods to order Folder Lock?

We strive to make the process of ordering our products simple, easy, and secure. You can order Folder Lock online. All online communication is carried over secure SSL connections. You can rest assured and feel safe in placing your order. We process all orders immediately upon verification of your details and confirmation of payment. Simply, click on the 'Buy Now' button displayed next to each of our products, enter the necessary details requested, and we'll take care of the rest.

Q5. Can I use a single license on all my computers?

Unfortunately no. A single user license allows you to use Folder Lock on only one computer. For every other user you need to purchase a separate license.

Q6. How can I suggest a new feature for the future releases?

We give high priority to our customers' suggestions for future versions of our software. If you have a feature request, please make sure your copy of Folder Lock is registered before letting us know of your suggestion.

Q7. Is Folder Lock Freeware or Shareware?

Folder Lock is NOT Freeware! Folder Lock is available for free for the duration of the evaluation period. This makes Folder Lock a Shareware product. You can try Folder Lock with its fully functional and comprehensive set of features completely free before buying. We provide you a free trial version. The trial version is based on a 30 usages of the application. During your evaluation, you can test and evaluate the program along with all of its features completely FREE! On the other hand, getting your hands on the full version is a simple process. Simply register your copy and get a full version downloaded via email in minutes.

Q8. What are the benefits of registering Folder Lock as compared to using a trial version?

By registering your product, you can immediately take advantage of the most advance and comprehensive set of security features for all your sensitive data protection needs. Some of the features are listed below: Unrestricted and unlimited usage. Gain maximum mileage out of Folder Lock's capabilities. No nag screens. No trial reminders. No functionality limits. FREE minor upgrades. No Locker size limitation. Lock unlimited number of files, folders or drives. Ability to create Portable Locker of more than 4GB. Suggest extra/add-on features. Absolutely no hidden or subscription charges whatsoever. Direct communication with Folder Lock developers*. *This option may not be available at all locations. Please check with us prior to requesting for Team Folder Lock Dialogue.

Q9. I have lost my registration details of my purchased product. Can I get it back?

Absolutely! Simply visit our information retrieval page at our website and click on the Lost Registration link on the top menu. In the form that is presented, simply enter the email address that you used to purchase Folder Lock with, and we'll send an email to you along with your registration information instantly.

Q10. Can I order online using my Credit Card or PayPal?

Absolutely! For your convenience, we accept both Credit Cards and PayPal as the mode of payment.

Q11. Which Credit Cards do you accept?

To make the whole process of ordering our products convenient and flexible, we accept most Credit Cards, including VISA, Master Card, EuroCard, American Express, Discover, Novus, Diners Club, Carte Blanche, JCB, Switch and Solo.

Q12. Is your order site secure? Is my Credit Card info safe on this site?

All your payments, whether made through Credit Card, Cash or Check, are handled by a trusted third-party e-commerce solution called BMT Micro. Our trusted partners in payment processing have been the leaders in their category and have been providing us with the infrastructure to allow our customers to pay for their purchases under secure selling protocols for more than 10 years. Our user base count literally goes into millions of satisfied customers worldwide, with users from the U.S Federal Government to individual home users. BMT Micro obtains your Credit Card information on secure SSL (Secure Socket Layer) connection with a lock or key icon on the status bar of the browser, indicating government-level security for all your credit card transactions. This makes it virtually impossible for anyone to intercept your payment information during communication while you are making an order. With today's encryption technology, sending your Credit Card number to a Secure Server over the Internet is as safe as using your credit card in a restaurant or retail shop - probably even safer!

Q13. Can I order via FAX, Phone, Mail, Purchase Order or Bank Wires?

Absolutely! If you prefer not to order online, you can send in your payments via FAX, Phone, Mail, Purchase Order, or Bank Wires. Please select 'Register' from the 'Help & Support' menu within Folder Lock. In case you are unable to find any information there, kindly visit our website and contact our customer support department. We will be more than happy to service your requests.

Q14. How much does the full version of Folder Lock cost?

Folder Lock is priced at $39.95 to own a full version of Folder Lock. Please note that resellers, affiliates, and third-party service providers may charge separately for the use of their services. Always check current prices carefully before proceeding to making a purchase. *From time to time, we hold promotions and special offers for our products. Before placing your orders, please first check if there are any offers available in your market.

Q15. I cannot afford the cost of the application. Do you provide a special discount to accommodate my situation?

We hold special offers and promotions from time to time. However, we have a special program called The NewSoftwares Opportunity Program for users in countries with lower Purchasing Power Parity as defined by the World Bank. These users are eligible for a reduced product rate.* NewSoftwares Inc. is committed to the goal of being a truly international organization that represents the interests of our user community around the world. If you or someone you know is in this category, and would like to purchase our products, then please contact us. *Please note that these special coupons under The NewSoftwares Opportunity Program are not available to users in the USA, Canada, UK, Australia, and European countries.

Q16. Do you have any discounts for Multiple Licenses?

Yes. We offer various discounted rates for users with Multiple License needs. If you fall under this category, please contact us for more information on how you can avail special rates.

Q17. Do you offer academic licenses for educational and research institutions? Or a whole site license?

Absolutely! NewSoftwares Inc. is a proud advocate of research. Although we do prefer to support research work within our domain, this rule is by no means an end in itself. We welcome opportunities from all fields. If you fall under this category, please contact us to find out how you can benefit from special rates for educational and research establishments.

Q18. Do you have restrictions on accepting cash from certain countries?

No. We accept most cash currencies from many countries. If you wish to make payments through cash, then please email our support department with your request detailing your specific case. You can go to our website and click on Contact Us for further details. If you feel you may not be able to pay in your specific currency, then please get in contact with our customer support. We will try to resolve your queries within 2 business days.

Q19. How many licenses must a single-user buy for multiple computers?

You will need one master license per purchase order for multiple computers. For example, if you need license for 10 computers, you will still get one single Master Key for the lot. We will not provide you with 10 different license keys.

Q20. How do I get the latest version update?

To check for the updated version, please visit our website, go to Folder Lock product page and click the 'What's New' link to check for the latest release. Please note that all minor version updates for Folder Lock 7x are for FREE.

Q21. Will upgrading or reinstalling Folder Lock cause any type of loss of my protected data?

Not at all. Installing or upgrading Folder Lock will NOT harm or damage your protected data in any way.

Privacy and Security Questions:
Q1. Will you ever sell my contact details to a third-party?

Absolutely not! We will NEVER sell or share your information with anyone. NEW SOFTWARES.net will not use such information in a form that personally identifies you except to the extent necessary to enhance your use or provide support services.

Q2. Is my data safe and secure?

Absolutely! We are committed to keeping not only your data secure, but also your privacy. All communication between Folder Lock and our online servers are encrypted. ONLY your encrypted files are scheduled for backup. ALL backup of these encrypted files is carried over an encrypted connection. All encrypted files, once securely backed up, are stored in an encrypted form in a secure data center that also comes with additional physical and electronic security. For more information, view our license agreement and privacy policy.

Q3. Are your online storage and payment gateways PCI Complaint?

We adhere to the best industry practices in the payment and data storage sectors. We are constantly working toward maintaining the required certifications as well as the necessary compliance standards. As part of our commitment to play an important role towards embracing secure online data transfer best practices, we are pleased to be PCI DSS compliant. With able leadership and a solid background in data security, our promise to maintain our customers' data confidentiality remains our top most priority.

Q4. What guarantee do I have that the data I encrypt or backup using Folder Lock will remain totally confidential?

Folder Lock provides AES 256-bit encryption which is used in the United States Military. The encrypted data is backed up online without being decrypted, and the data transmission takes place using 128-bit SSL connection. On the other hand, the ONLY way to decrypt this data is by using the correct password that only you know.

Q5. Is there a possibility NewSoftwares.net can decrypt my files in any way?

Absolutely No! There is no way we can decrypt your files because the only way to decrypt them is to use the correct password that only you know.

Q6. Why does Folder Lock try to connect with the Internet when I check for updates or use Secure Backup?

Folder Lock makes connection with the Internet to backup your encrypted data on your backup storage space on our server using 128-bit SSL connection.

Q7. My Firewall sometimes informs me that Folder Lock is trying to make an Internet connection. What should I do?

This is because you are using the Folder Lock 'Secure Backup' service which backs up your encrypted files to your backup account as soon as you modify them. Please add Folder Lock in the exception list of your firewall for uninterrupted backup of your data.

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Testimonials:
  • I like the way Folder Lock makes it a snap to protect sensitive files and folders quickly. How could it be simpler...

     

    Jane Blevins (Victoria, Australia)

  • The nice people at Folder lock sent me a key to use because I had already bought the program. That's good service!

     

    William, Fox (Illinois, USA)

  • This program is absolutely brilliant!! I congratulate you. I don't think there will ever be another one like it and, if there is, it could never be as good.

     

    Edward Nicholls (Pennsylvania, USA)

  • I must take this opportunity to thank you for the patience and tenacity displayed while endeavoring to solve my problem.

     

    Dave Johnson (Florida, USA)

  • The application does exactly what it should do, lock folders. You can choose the level of security you want, based on your needs.

     

    Timothy birchler (Maine, USA)

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